Contact Center

We care about the availability and integrity of your platform, with faithful compliance with proactive and preventive maintenance procedures, and excellent levels of SLA in corrective maintenance, adapting your needs and the demands of your business to the quality of care and technical support. for all levels of our portfolio.

We care about keeping your platform in optimal conditions, making us part of the impact that the availability of communications has for your business.

Video Analytics

We offer the possibility of obtaining a greater benefit from the information provided by the video recordings that our clients have for security or business intelligence reasons. Among the functionalities provided by this technology are facial recognition, license plate recognition, traffic monitoring, theft detection, perimeter and intrusion analysis, heat mapping.

Software Factory

Telectronic is certified in World Class Software. We invite you to learn about developments and implementations at the highest level of quality, where Clients with a large number of agent positions have entrusted the implementation and operational continuity of their Contact Center platforms in our hands, maintaining excellent levels of quality care towards the end user, thanks to the high performance of the installed solutions. In this area, we also have our own developments that we integrate into the products of our main Partners according to their needs, adding value to the company image against the requirements of their own Clients.

Our strength is based on integrating solutions, adding customer management work to help the contact center be a true contribution to the company's business strategy. In addition, we market value-added applications such as IVRs with Speech Recognition functionalities, development of applications for agent interaction, and integrations with different CRMs that further enhance Call and Contact center services.

Operational Continuity and Monitoring NOC (7x24)

We install, support and maintain the best brands and applications to satisfy and integrate all the Voice and Data requirements of your company, allowing excellent communication between collaborators and outside the company in these areas, in addition to advising and promoting the implementation of best solutions based on the Cost / Benefit relationship regarding your needs

This monitoring and management service of your network at all levels, allows you to avoid or significantly reduce the impact of failure events that arise on your platform, leaving the management and solution of them in our hands, and adding corrections or improvements to ensure daily operation.

A service tailored with the best standards of supervision and network management with the best practices of ITIL, which allows our Clients to rest in us and trust their platforms under the strict supervision of our agents, managing to monitor PABXs, Servers (And the services that run on these), Links, Voice and Data Devices, Web Pages, etc., generating supervision protocols and specific procedures for the needs of each of our Clients.